OPENINS

Privacy Policy

Last updated: January 2025

1. Introduction

OpenINS ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our insurance asset management platform and related services.

By using OpenINS, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, company name, job title, and password when you create an account.
  • Insurance Data: Asset information, policy details, property data, and other insurance-related information you upload or enter into the platform.
  • Communication Data: Information you provide when you contact us for support or inquiries.
  • Payment Information: Billing details and payment information for paid subscriptions.

2.2 Information Collected Automatically

  • Usage Data: Information about how you use our platform, including features accessed and actions taken.
  • Device Information: Browser type, operating system, device identifiers, and IP address.
  • Log Data: Server logs, including access times, pages viewed, and error reports.
  • Cookies: We use cookies and similar technologies to enhance your experience and analyze usage patterns.

3. How We Use Your Information

We use the collected information for:

  • Providing, maintaining, and improving our services
  • Processing and managing your insurance data
  • Authenticating users and securing accounts
  • Communicating with you about updates, support, and marketing (with your consent)
  • Analyzing usage patterns to improve user experience
  • Complying with legal obligations and enforcing our terms
  • Detecting and preventing fraud or security incidents

4. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Third-party vendors who assist in operating our platform (hosting, analytics, payment processing).
  • Business Partners: Insurance clients, brokers, or carriers as directed by you through the platform's transaction workflows.
  • Legal Requirements: When required by law, subpoena, or to protect our rights and safety.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your data:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Multi-factor authentication (MFA) support
  • Role-based access controls
  • Regular security audits and monitoring
  • Secure cloud infrastructure with SOC 2 compliance

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain data longer to comply with legal obligations, resolve disputes, or enforce agreements. You may request deletion of your data by contacting us.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your personal data
  • Object to or restrict certain processing
  • Data portability (receive your data in a structured format)
  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@open-ins.com.

8. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain your session and authentication
  • Remember your preferences
  • Analyze site usage and performance
  • Provide relevant content

You can control cookies through your browser settings, though disabling them may affect functionality.

9. Third-Party Services

Our platform may integrate with third-party services (e.g., cloud providers, analytics tools). These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third parties.

10. Children's Privacy

OpenINS is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses where applicable.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the platform after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Email: privacy@open-ins.com
  • General Inquiries: hello@open-ins.com